We have engineered a solution, which without compromising on the nuanced insights of each communication data point gives you overall control of your entire inbound and outbound communication system. You can leverage the full potential of each SMS, email, and phone-call to recall your brand’s value proposition in a way that retains customers and converts leads with one platform.
ContactOps Platform
An integrated platform that assists you to manage your inbound and outbound communication
Your communication lines exist as the bridge between the input you possess and the queries your leads possess. Simultaneously, they can be used as the bridge of the value you are generating and the value you would want to generate. Every customer touchpoint can now be optimized with the ContactOps platform.
With the Contactops suite, you can now:
Improve Customer experience
The platform’s DNC Registry compliance support lets your communication lines go only after the most productive leads. Also through our performance analytics and fluid GUI configure campaigns.
Automate flow
Configuring Call flow for IVR and ACD can be done by the user. The whole flow is site configurable through impressive and user-friendly UI. Pre-defined Action engines are available in the application.
Monitor
Reports and information accessible from the system allow an administrator with a thorough understanding of performance. Take course-correction at the right time, cut expenses or train employees to turnaround your operations.
Scale
The system comes with seamless third-party API integration and boundless growth with one central server to operate distantly located operations.
Key Features
Scalable Architecture
Now you can integrate and manage geographically scattered contact centers with one central database server.
DNC Registry Support
Effortlessly takes care of the DNC Registry to evade compliance errors.
Campaign Management
Leverage the GUI to accelerate agent efficiency. Manage numerous campaigns with absolute control on configurations.
Script Management
Assure that the conversation between the agent and the customer is optimized using text-based, editable scripts available to agents as per the campaign. The choice to upload different scripts in the same campaign.
Engineered Call Disposition
Once you have optimized the system, you can skillfully feed the data to the platform and simplify the workflow for day-to-day operations.
Configure IVR and ACD on the Field
Use our action-engine technology available via a lucid UI to regulate the IVR and ACD actions taken as per each interaction.
Performance Analytics for Augmenting Results
Supervisors get real-time data on campaigns, lists, productivity, scheduling and even the granular data on trials. Train, Monitor, or Intervene as necessary.
Third Party API Integration
Inbuilt interfaces with third-party APIs for seamless integration.
We add value and help business grow better. Our Mission is to help businesses grow better by providing customised and cost-effective services.