IT Service Management

Advance Your Digital Transformation with Modern ITSM

Businesses are looking to speed up the digital transformation with a modern ITSM for enhanced IT Business processes & IT service delivery is ITIL-compliant. IT Service Management software built to help your IT teams to compose information, automate workflows, terminate manual sophistication, encourage self-service for maximum productivity and outstanding user experience. During these unprecedented times, it has become critical for organizations to be well-prepared to provide powerful support to a remote workforce. Encourage rapid resolution with productive categorization & prioritization, encourages self-service, reduces the sophistication of managing numerous IT and Non-IT assets, comply with audit requirements, and enhances the performance of your IT Service Desk.

Deliver smarter, faster, and better IT services

Improve Agent Productivity

With clever algorithms promoting features such as smart load management, assign tickets based on agent expertise, one-click operations and collaboration between technicians.

Improve User Experience

EnValues promotes UI with attributes such as multi-channel support, automates common problem resolutions, get user surveys with distinct and highly simplified UI.

Enhance Visibility

EnValues promotes UI with attributes such as multi-channel support, automates common problem resolutions, get user surveys with distinct and highly simplified UI.

Go Beyond IT with Enterprise Service Management

One tool many use. You can develop templates with unique services for HR, IT-Admin, Marketing, & Finance teams

Aligned to ITIL Processes

A IT Service Management (ITSM) solution that is comprehensive and aligned to ITIL Processes.

A comprehensive ITSM solution aligned to ITIL processes

Ticket Management

Give your technicians the ability to track and manage the lifecycle of every ticket and construct a contextual relationship

by relating data points across numerous ITIL processes. Let your technician directly talk to requesters using collaboration and chat feature.

Problem Management

FIND out the main cause behind accidental disruptions in your business procedures using a problem ticket. Relate multiple incident tickets with a single problem and enable multiple technicians to work on an issue using the collaboration features.

Change Management

Properly plan, manage, implement and survey changes to your IT infrastructure. View the entire change lifecycle as different stages and appoint an owner to each stage. Establish user-defined permission workflows to assure the quality of a change and put in a backup plan in case something goes wrong.

Release Management

Efficiently plan, list, and control the building, testing, and deploying of new and enhanced IT services authorized by the business while protecting the integrity of existing services. Ensure consistency in the execution process across business, service teams, and end-users.

Knowledge Management

Resolve problems before they become a ticket by directly giving access to knowledge base articles from the self-service portal. Create some reference or base which can be easily accessible to your technicians that they will use to fix known issues, with the IT service

management software.

IT Asset Management

Skillfully operate, maintain, deploy, and systematically eliminate IT assets. Maintain a centralized knowledgebase of articles to manage all CIs & map them to service desk tickets. Establish records of hardware, software, and other assets with details from obtainment of it to its expiry. Monitor and remotely diagnose assets instantly.

Full Self-Service Support

IT Service Management Platform lets you create online backing portals so your customers can find answers and get help rapidly and simply.

Online Help Desk

Create a branded, easy-to-use portal where customers can create tickets, track the progress of their queries, and talk to technicians through the ITSM ticketing system.

Knowledge Base

Reduce call volume by empowering users to find solutions for common problems by themselves. Customers can. Search the knowledge base through developed universal search.

Chat Support

Converse with fellow technicians and maintain a record of conversations through chat history to cooperate. Let your

customers talk with technicians to uncover detailed answers quickly and create tickets from the discussion itself.

Email to Ticket

Create events via email and answer to the email notifications to track the status of existing tickets. Organize which emails and domain servers should or should not build tickets from email.

Mobile App assists you to resolve over ticket issues.

Resolve your IT Tickets on-the-fly with the ITSM Mobile App! Manage your tasks easily over it. See devices, raise tickets, access user info, browse agent discussions, etc. The application will help you to simplify your all tasks whether it is about network inventory or it is about monitoring helpdesk, etc. It also allows your end-users to quickly log tickets from their mobile app and enables technicians to respond to end-user queries.

Key Features

Create and assign Incidents on the go
Manage and close tickets from your mobile
Send texts to the requester of a ticket on the go
View the Audit Trail of a ticket and watch what work has been done so far
Assists you to record information such as the subject, notes, description, attachments, assignments, resolutions, work logs etc
Browse and read Articles or FAQs from your mobile
Establish new Assets, revise existing Asset details, and Search for an Asset using a barcode scanner
Find and view Approvals and answer to them

Start managing your IT infrastructure with one unified platform

GET MOST OUT OF YOUR IT DATA

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We add value and help business grow better. Our Mission is to help businesses grow better by providing customised and cost-effective services.